Malaysia Streamyx Broadband

June 22, 2008 by Ang Gu Gu
Filed under: Malaysia 

This few days i been having trouble with my streamyx connection. Its really boring when you cant online but i can connect but no data transfer. I called the helpline number (1300889515) and this is our conversation ;

Helpline : What can i help you sir?
Me : My connection has no data transfer but i dont need you to give me any solutions like re-plugin my modem, restart my computer, reinstall driver or anything else but please reset my port for my connection.
Helpline : May i know whats your login id and exact problems sir?
Me : My login id is ****** and my problem is that my connection doesnt have any data transfer and i cant surf any websites.

Helpline : Wait..just let me ping your connection.
Me : Ok..

*Wait 1 minute

Helpline : It seems like i dont get a ping reply and your not even connected sir.
Me : But i know im connected, im using my ID i registered in KL at my hometown. I been using it for months at this place and nothing goes wrong before until now.

Helpline : It seems like you dont have a jumper sir.
Me : If i dont have a jumper how could i connect and load google and other websites?

Helpline : Maybe its your cookies or offline saved website sir?
Me : No..i know its not my cookie and i know i dont saved any offline website. I know what i am doing and please just reset my port.

Helpline : You dont have a jumper thats why you cant connect and use the broadband, all you need to do is to register a new account at the location you using now.
Me : WHAT?? IF I DONT have a jumper how could i been using it for months? AND the account is under my name when i registered in KL so u meant i have to register another account here..and have two accounts?

Helpline : Yes sir, because you have saved offline websites thats why before this you can online and surf a few sites but not new sites. So please contact our reseller and register a new account and our technician will fix it for you.

Me : ARE YOU SURE i saved offline websites?? I can online before..why would i be paying two account ?!?!?!? Thats mean if im using 016 Digi line, when i go KL I have to register another line to use??! What logic is this??

Helpline : No sir, you dont have a jumper and saved offline websites so thats why you cant connect and you need to register another account.

(Argue until 15 minutes)

And still my answer is ” No sir, you dont have a jumper and bla bla bla….”

Me : OK , nevermind. *Put down the phone*

All i wanted was just a port reset.. =(

I wasted 15 minutes of my life talking to a useless mere operator for nothing.

AND NOW IM BACK HERE ONLINE AGAIN! WHAT? NO JUMPER AR? THEN HOW I BLOG!!

WTF is this streamyx helpline people for??

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Comments

One Comment on Malaysia Streamyx Broadband

  1. Darren on Fri, 3rd Apr 2009 3:21 pm

    2. Did you check Zoo NEgara? i believe streamyx stole all the orang utans there and replaced 99% of their staff with orang utans to save cost..

    on a more serious note, I know how you feel man,

    for me it was,

    “DO you know that only ip 60.49.xxx.xxx works a damn? When i try other ips the connection either has dropped packets or high latency”

    “Sir, u are on a dynamic ip service, ur ip change everytime” - thats not what i asked, u primate!!!

    FFS, i take it back, i’m insulting the orang utans…

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